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Agent Statusboard

Agent Statusboard

Keep your managers up to date with current stats, agent sales, and talk time with the agent statusboard.

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How It Works
Agent Statusboard
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overview

What Is Agent Statusboard?

Our agent status dashboard keeps your management up to date with the most recent analytics, agent sales, talk time, and QA failed calls. They can quickly assess both collective company conditions and individual performance. As a result, they have all the information they require in one location and can make better business decisions.

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our services

Enhance Customer Service with Real-Time
Agent Status Updates

Real-Time Visibility
Real-Time Visibility

Agent status boards provide real-time visibility into the status and availability of each agent. Quickly identify who might need assistance.

Enhanced Collaboration
Enhanced Collaboration

Agents can easily identify who is best equipped to handle a specific issue or request and collaborate effectively to resolve customer inquiries.

Efficient Resource Allocation
Efficient Resource Allocation

With a status board, managers distribute workloads evenly among available agents, preventing overloading or underutilizing specific team members.

Reduced Downtime
Reduced Downtime

Agents can mark their status as "available" during idle periods, signaling that they are ready to take on new tasks which reduces downtime.

Data-Driven Insights
Data-Driven Insights

The data collected from the agent status is used for performance metrics. It provides valuable insights into agent activity, helping businesses make data-driven decisions.

Improve Customer Service
Improve Customer Service

Agents can update their status to indicate when they are actively engaged with a customer, which helps prevent long wait times and improves response times.

Resource Planning
Resource Planning

Data from the status board can be used for resource planning. By analyzing historical data, organizations can make decisions about staffing levels.

our Benefits

Boost Business Efficiency with Agent
Statusboard Features

Call Log
Call Log

Managers can view detailed call-related information. It is possible to track the overall amount of time an agent spends on calls.

Boost Sales Volume
Boost Sales Volume

Agents tend to generate more sales when they know their performance is monitored. As well as managers manage their teams in a better way.

Track Your Agents
Track Your Agents

It provides a clear overview of call center agents, indicating who's on a call, available, or held with distinctive colors for each status.

Performance Evaluator
Performance Evaluator

Managers can effortlessly track individual agent performance, including sales, total calls attended, and work output with visual representations.

they say

What They Say
About Our Company?

Cristian Torres
Taylor Green
Emilia Clarke
Cristian Torres
Taylor Green
Emilia Clarke
"BotDialer has completely transformed the way we interact with our customers. Our customers are amazed at how seamlessly their inquiries are handled, and this has led to a significant increase in customer satisfaction."
Cristian Torres
Designer
“Integrating BotDialer's software into our existing systems was a breeze. We were up and running in no time, and the transition was practically seamless for both our team and our customers..”
Taylor Green
Client of Company
“Managing customer interactions can be complex, but BotDialer simplifies it in the most elegant way. Their technology seamlessly handles routine queries, freeing up our team to handle more complex issues. As well as their support team always ready to help you.”
Emilia Clarke
Manager
"BotDialer has completely transformed the way we interact with our customers. Our customers are amazed at how seamlessly their inquiries are handled, and this has led to a significant increase in customer satisfaction."
Cristian Torres
Designer
“Integrating BotDialer's software into our existing systems was a breeze. We were up and running in no time, and the transition was practically seamless for both our team and our customers..”
Taylor Green
Client of Company
“Managing customer interactions can be complex, but BotDialer simplifies it in the most elegant way. Their technology seamlessly handles routine queries, freeing up our team to handle more complex issues. As well as their support team always ready to help you.”
Emilia Clarke
Manager
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CRM INTEGRATIONS

Grow your Business
with Perfect Integration

Botdialer easily integrate with your favorite CRM or existing software to provide exceptional voice experiences.

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